TERMS AND CONDITIONS
COMMUNICATION: All communication should be in writing and submitted to firstname.lastname@example.org.
RETURNS: Our Catering Department does not accept returns of any kind. Please verify your order upon receipt of food and notify the delivery driver or pickup staff of any errors before you accept the food and part ways. If you will not be present when the food arrives, please make sure your POC has a copy of the invoice so they can properly verify the order items before the food is accepted. Necessary corrections will be made at no cost to the customer.
CANCELLATIONS: All cancellations require an email to be sent to the Catering Department as notification of cancellation. Aloha To Go will retain a portion of monies paid for the order creation and planning services rendered prior to reservation cancellation. Cancellations made 29+ days away from the reserved event date are eligible for a 75% refund. Cancellations made within 28 days of the reserved catering date are not eligible for a refund. Unpaid Invoices will be considered an "Abandoned Order" and will be canceled with no eligibility for a refund. We schedule catering orders on a first-come, first-served basis, and we will not be able to hold catering dates for past due balances. Customers can avoid this altogether by making a payment due date reminder for themselves.
PAYMENTS: Catering invoices are sent from a separate department, therefore, catering payments cannot be made at the restaurant or at the time of delivery/pickup. Payment must be made before orders are scheduled and prepared. The customer is solely responsible for submitting their own payment information through the blue payment button located on the invoice. In order to completely protect the customer's sensitive information, Aloha To Go staff are not authorized to collect the customer's credit/debit card information or process payment on the customer's behalf, no exceptions.
PAYMENT DUE DATES: Catering requests placed at least 30 days in advance may pay a 50% deposit to reserve the requested catering date and time. Final Invoice payments are always due no later than 21 days away from the event date. All catering requests made within 30 days of the event require full payment in order to reserve the catering date and time.
ORDERS: To ensure the customer remains in control of their order and is protected from undesired changes, the Catering Department will only discuss order specifics and/or food item changes with the customer.
CHANGES AFTER PAYMENT: Customers who wish to add food items or raise headcount totals may submit an emailed request no later than 7 days prior to the event date (calls or texts are not accepted). While the Catering Department cannot guarantee changes requested with short notice, efforts will be made to accommodate the request. Once a Final Invoice is paid, food items and quantities cannot be lowered or removed, but additional items may be added.
My signature acknowledges my understanding and agreement to the listed Catering Policies.